Last updated 12 October 2026
Step one
Tell us
Most problems are easiest to sort out quickly and directly. Contact us by email at info@forgeskylightsbirmingham.co.uk, by phone on 0121 405 2174, or on WhatsApp at 07880 284133. Please tell us your name, the address where we worked, what the problem is, and what you would like us to do. Photos help a great deal with anything on a roof.
Step two
What happens next
We acknowledge it
We aim to acknowledge your complaint within five working days and tell you who is dealing with it.
We look into it
Where it helps, we arrange a visit to see the work. If the issue may be a fault in the unit itself, we involve the manufacturer.
We reply in full
We aim to give you a full written response within twenty working days of your complaint. If we need longer, we tell you why and when to expect it.
We put it right
Where we are at fault, we explain what we will do and when, and we confirm in writing once it is done.
If you are still unhappy
Taking it further
If you are not satisfied with our response, reply to tell us so and the owner of the business will review the complaint and the response personally.
You can also get free, independent advice from the Citizens Advice consumer service at citizensadvice.org.uk or on 0808 223 1133. Where we cannot agree, you can ask a court to decide; claims of a smaller value can use the small claims track, which is designed for people without a solicitor.
Making a complaint does not affect your statutory rights or your rights under our 10-year workmanship guarantee.
Records
How we keep complaint records
We keep a record of each complaint, what we found and what we did, so we can learn from it. These records are handled as our privacy policy describes.